Company Name:

• Community Health Development, Inc.

Position Description:

• The position supervises all day-to-day practice operations, including administrative and clinical staffing, patient appointment scheduling, time of service collections activity, and claims filing accuracy/posting

URL to apply for this position: 

• https://chdi4health.org/
  

Job Duties and/or Responsibilities:

Provides supervision to Patient Services Specialists. Ensures the proper and efficient flow of patients at the front desk, including proper registration, scheduling, handling of insurance, and day-to-day operations, notifying the necessary personnel when issues occur that cannot be resolved independently.

• Assigns duties to employees; provides daily guidance and supervision.
• Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities.
• Ensures that employees are aware of, and adhere to, appropriate company policies and procedures.
• Prepares and conducts performance appraisals, including establishment and implementation of developmental plans, for immediate staff:
• Provides recommendations on hiring, disciplinary actions and terminations; executes corrective action within scope of authority.
• Ensures effective patient flow, wait times and center productivity as it relates to the front desk, including proper communication with the medical staff.
• Ensures proper safe and secure handling of funds at the front desk and correct timely completion of daily and monthly account reconciliations, addressing issues with additional training.
• Reviews and audits end of day reports to ensure appropriate documentation (by front desk staff) and addresses issues with additional training.
• Provides technical and professional support and problem resolution, including addressing patient grievances and issues causing backup or delays in service which cannot be resolved by the Patient Services Specialists.
• Provides feedback to COO concerning front desk performance and makes suggestions for improvement, including improvement to the EHR; prepares reports generated from appropriate measures.

Minimum Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience
• 3 years of experience in progressive and hands-on managerial experience in a medical practice
• Must demonstrate knowledge in medical practice management: operations, human resource management, information management, patient care systems, risk management, and quality management.
• Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations
• Demonstrates a strong commitment to patient, provider, and employee satisfaction
• Ability to work flexible hours or change schedule as necessary.
• Bilingual in English and Spanish (verbal and written)
• Excellent leadership, communication, organizational, and multi-tasking skills.
• Ability to prioritize projects and strong problem-solving skills.
• Effectively and efficiently manages time, effort, and workload.
• Excellent written, verbal, and listening skills.